ALL RETURNS REQUIRE PROOF OF PURCHASE.
Please include Proof of Purchase with your return when you send it back or your return will not be processed.
Products that are found to be defective can be returned for a replacement or credit toward the purchase of other products during the warranty period of that specific product. The warranty period starts on the date of the invoice and ends after the following period:
- Safety Technology covers all products with a 90-day warranty
- Safety Technology brand for stun guns and stun batons have a lifetime warranty
- Zap products have a two year limited warranty, with the option to purchase a five year warranty
ALL DEFECTIVE PRODUCTS require a return merchandise authorization number (RMA#). Contact our office for an RMA#, which must be put on the outside of the box. Any returns sent to our warehouse without an RMA # will be refused. The cost to ship the defective product back to Safety Technology will be paid by the customer. For your protection, we recommend that they are shipped with tracking information and insurance. The cost to ship the replacement product(s) back will be paid by Safety Technology.
Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also, the item must not show signs of abuse or misuse and all parts, instructions, and accessories must be included to receive full credit.
We will accept certain (not all) products back for exchange (credit toward the purchase of other products) within 30 days after the date of the invoice with a 20% exchange fee. This does not apply to all our products. Certain items cannot be exchanged. For example, if an item has been discontinued, as announced in our weekly e-mail update, and listed on our website, then we cannot take it back. Call first before shipping the product back to receive an RMA number and to make sure the product is eligible for a credit. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or packaging. All exchanges require a return merchandise authorization number (contact us for an RMAh#). The cost to ship the product back to Safety Technology will be paid by the customer. For your protection, we recommend that they are shipped with tracking information and insurance. The cost to ship the new product(s) will also be paid by the customer.
Orders will ship within one to two business days. Business days are Monday through Friday excluding national holidays and any day our office is closed as announced in our weekly e-mail blasts.
SHIPPING INSURANCE POLICY
We automatically insure all packages over $100.00 that we ship out. The cost of this insurance is included in the freight charge and therefore passed on to the customer.
DAMAGED/ MISSING ITEMS/ WRONG ITEM SENT CLAIMS
Any time an order is received that has been damaged, or items are missing from the order, or the wrong items have been sent, it must be reported to Safety Technology within three business days after receipt of the order. Any claim after three business days will be void.
All orders tendered to Safety Technology for shipment outside the United States, Puerto Rico, or any US territory must be a minimum of $100.
- PAYMENT: All orders must be paid for before they ship out. If payment is not received on the day the order is to ship, it will be canceled and held until payment is received.
- INVOICES: When your order ships, an invoice will be sent out before the end of the day. The invoice will include a breakdown of all charges and the tracking number. If two business days have passed since you placed an order, and you still have not received an invoice, then contact us via e-mail at sales@TapsSecurityProductscom
ORDERS FOR DESTINATIONS OUTSIDE THE US
We can ship orders outside the United States, but all such orders must be a minimum of $100. All international orders must be checked against lists provided by the Dept. of Commerce (DOC), and that if not approved by the DOC we will not ship the order. Please note that if the order requires an export license there will be a $25 handling fee. Also, we must be provided with a copy of a commercial invoice to place on the box.